cbajji Privacy Policy – How We Handle Your Data

1 Who We Are

cbajji is an online gaming platform operating at cbajji.net, offering live casino games, card games, and sports-style betting products to players in Bangladesh. When this Privacy Policy refers to "cbajji", "we", "us", or "our", it means the cbajji platform and the team responsible for operating it.

cbajji acts as the data controller for all personal information collected through the platform. This means we determine the purposes and means of processing your data. If you have any questions about how cbajji handles your personal information, you can reach us directly at [email protected].

We take our responsibilities as a data controller seriously. cbajji is committed to handling your personal data with transparency, fairness, and respect — values that are central to how we operate as a platform built for Bangladeshi players.

2 Data We Collect

cbajji collects personal data in several ways — directly from you when you register or interact with the platform, automatically when you use our services, and occasionally from third-party sources for verification purposes. Here is a breakdown of the categories of data we collect:

cbajji does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, or health information. If you voluntarily share such information with our support team, it will be used only to resolve your query and will not be stored beyond what is necessary.

3 How We Use Your Data

cbajji uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reasons it was originally collected. The main purposes for which cbajji processes your personal information are:

• Account management: To create, maintain, and secure your cbajji account, including verifying your identity and age.
• Processing transactions: To handle deposits, withdrawals, and bonus credits accurately and securely in BDT.
• Providing gaming services: To deliver the games and features available on cbajji, including Fortune Horse, Andar Bahar, Callbreak Quick, and all other titles.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of our support service.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and unauthorised account access.
• Legal compliance: To meet our obligations under applicable laws and regulations, including financial reporting and age verification requirements.
• Platform improvement: To analyse usage patterns and improve the cbajji platform, fix bugs, and develop new features.
• Responsible gaming: To monitor gameplay patterns and identify players who may need support through our responsible gaming tools.

cbajji will only send you promotional communications if you have opted in to receive them. You can opt out at any time by contacting support or updating your account preferences.

4 Legal Basis for Processing

cbajji processes your personal data on the following legal grounds:

• Contractual necessity: Processing your identity, contact, and financial data is necessary to provide you with the cbajji service you signed up for. Without this data, we cannot operate your account.
• Legal obligation: Certain data processing activities — such as identity verification and transaction record-keeping — are required by law. cbajji must comply with these obligations regardless of your preferences.
• Legitimate interests: cbajji processes technical and usage data to improve platform security, prevent fraud, and enhance the gaming experience. These interests do not override your fundamental privacy rights.
• Consent: Where cbajji relies on your consent to process data — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

5 Sharing Your Data

cbajji does not sell your personal data. We share your information only in the following limited circumstances, and only with parties who are bound by appropriate data protection obligations:

• Payment processors: When you deposit or withdraw funds, your financial data is shared with the relevant payment provider (such as bKash or Nagad) to complete the transaction.
• Identity verification services: cbajji may use third-party KYC providers to verify your identity and age as required by our compliance obligations.
• Game providers: Some games on cbajji are provided by third-party studios. These providers may receive limited technical data necessary to deliver the game experience.
• Legal authorities: cbajji may disclose your data to law enforcement, regulatory bodies, or courts when required to do so by law or in response to a valid legal request.
• Business transfers: In the event of a merger, acquisition, or sale of cbajji's business, your data may be transferred to the new entity. You will be notified of any such change.

6 Cookies and Tracking

cbajji uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website.

The types of cookies cbajji uses include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect your account. You cannot opt out of essential cookies.
• Functional cookies: Remember your preferences, such as language settings and game display options, so you do not have to set them every time you visit.
• Analytics cookies: Help cbajji understand which pages and games are most popular, how long players stay, and where they encounter problems. This data is aggregated and anonymised.

You can control non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the cbajji platform. For example, disabling functional cookies may mean your preferences are not saved between sessions.

7 Data Retention

cbajji retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. The general retention periods we apply are:

• Account and identity data: Retained for the duration of your account plus a minimum of five years after closure, as required for financial compliance and anti-money laundering obligations.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Support communications: Retained for up to two years from the date of the last interaction, unless a longer period is required for an ongoing dispute.
• Technical and usage data: Typically retained for up to 12 months in identifiable form, after which it may be anonymised and retained for analytical purposes.

When your data is no longer required, cbajji will securely delete or anonymise it. If you request deletion of your account, we will process your request in accordance with our legal retention obligations — meaning some data may be retained even after account closure.

8 Your Rights

As a cbajji player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe and at no charge.

• Right of access: You can request a copy of the personal data cbajji holds about you.
• Right to rectification: If any of your data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can request that cbajji delete your personal data, subject to our legal retention obligations.
• Right to restrict processing: You can ask cbajji to limit how we use your data in certain circumstances — for example, while a dispute is being resolved.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format for transfer to another service.
• Right to object: You can object to cbajji processing your data on the basis of legitimate interests, including for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw it at any time without affecting prior processing.

9 Security Measures

cbajji takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, or misuse:

• SSL/TLS encryption: All data in transit between your device and cbajji's servers is encrypted using industry-standard protocols.
• Access controls: Only authorised cbajji personnel with a legitimate need can access personal data. Access is logged and regularly reviewed.
• Secure password storage: Account passwords are hashed and salted — cbajji staff cannot see your password in plain text.
• Regular security reviews: cbajji conducts periodic security assessments to identify and address potential vulnerabilities in the platform.
• Two-factor authentication: cbajji supports additional login verification to protect your account from unauthorised access.

While cbajji takes every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.

10 Policy Updates

cbajji may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify registered players via email or an in-platform notification before the changes take effect.

The updated Privacy Policy will always be available on this page with a revised effective date at the top. We encourage you to review this page periodically so you stay informed about how cbajji protects your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or cbajji's data practices, please contact our team at [email protected]. We aim to respond to all privacy-related enquiries within 48 hours.